Support

We support institutions, not just software. Our team understands the operational realities of government and NGO technology.

Response Time

Standard: 24 hours. Enterprise: 4 hours. Critical: 1 hour.

Onboarding

Free setup call for all pilot institutions. We help configure your first monitors.

WhatsApp Alerts

Get downtime and incident alerts directly to your operations team.

Email Reports

Scheduled compliance reports delivered to donors and board members automatically.

Contact Support

Email us at support@securesom.org for any technical issue, billing question, or feature request. Enterprise clients receive a dedicated support channel.

Emergency Escalation

For critical system-wide outages or security incidents affecting your monitored infrastructure, Enterprise plan subscribers can escalate via the emergency hotline listed in their dashboard.